Brand new upgrade! Great logistics, great customers, great service!

In order to help outlets better serve key customers and meet the personalized and customized logistics needs of more high-quality customers such as enterprises, large e-commerce companies and the broader market, the headquarters recently formed a special key customer team and launched major customer services.

The key account team will rely on the resources of the head office and work with outlets to customize better service, safer and more reliable logistics solutions for high-quality key customers through service upgrades, guarantee upgrades, and policy upgrades.

Big customers, big service

Key customer services are mainly aimed at listed companies, well-known enterprises and super customers with an average monthly shipment volume of more than 1,000 tons.

This type of customers have stricter control over logistics costs and higher requirements for service quality, and need better logistics companies to undertake them. In response to this demand, YTO has created a special solution for large customers.

In terms of policy implementation, YTO will, on the one hand, tailor more competitive favorable policies, and on the other hand, ensure the consistency and stability of policies, provide a fulcrum for outlets to attract high-quality customers, and promote long-term, stable and good cooperative relationships.

We have also made comprehensive considerations on the service quality that major customers particularly value. Major customers will be included in the company's VIP customer pool, and will be given VIP protection from details such as product logos to pre-sales and after-sales services, raising awareness and taking positive actions. Operations and customer service departments will also open up green channels to provide maximum support and rapid response.

Big platform, big support

In business cooperation, excellent qualifications, well-known brands and strong strength are the basic thresholds for high-quality large customers to select suppliers.

To this end, in the process of customer development and contract signing, the head office will provide qualification support and contract guarantees to strong outlets. The headquarters takes customer needs as the starting point, directly conducts business negotiations with major customers, signs transportation contracts, supports outlets, solves pain points, enhances mutual trust, upgrades guarantees, and uses the Aneng platform as a backing to empower outlets and eliminate worries for major customers.

In addition to providing support in terms of qualifications, the company will also provide outlets with solutions to their funding needs, open special large customer service loan channels, and tailor-make financial empowerment products to increase the operating confidence and development momentum of the outlets.

Realizing the value of Aneng by continuously meeting customer needs is the common pursuit of outlets and platforms. Let us work together to make the Aneng brand enter a larger market and provide more precise services to higher-level customers.